Delete your Popcoach account

Last updated: October 2026

Popcoach is the fitness app and website at popcoach.io, with apps for iPhone and Android. It is run by POPCOACH LLC. This page explains how to delete your Popcoach account and what happens to your data when you do. You don't need to sign in to read it or to send a request.

How to delete your account

Delete it yourself

ON THE WEBSITE
  1. 1Sign in at popcoach.io.
  2. 2Clients: open Profile, then Settings. Coaches: open Settings (the gear).
  3. 3Choose Privacy & data, then Delete my account.
  4. 4Type your email address to confirm.
IN THE IPHONE OR ANDROID APP
  1. 1Clients: open Profile, then Settings. Coaches: open Profile.
  2. 2Choose Privacy & data, then Delete my account.
  3. 3Type DELETE to confirm.

Your account is usually deleted straight away and you're signed out. We email you to confirm. If any part can't finish at once, the email tells you, and deletion is complete within 7 days.

Can't get into your account?

Email us at general@popcoach.io with the subject "Delete my account".

Send it from the email address you use for Popcoach, so we know the request is yours.

We delete your account the same way the Delete my account button does, so the same data is deleted and kept as described below. You'll get an email when it's done.

Email a deletion request

Delete some data, keep your account

You can ask us to delete or correct some of your data without closing your account.

Email general@popcoach.io from the email address you use for Popcoach, and tell us what you'd like deleted.

Email us about your data

What happens to your data

What we delete or anonymise

  • Your account and sign-in.
  • Your personal details: name, phone number, date of birth, gender, emergency contact, city and location, profile photo, and the answers you gave when you joined.
  • Your privacy settings, in-app notifications, popup alerts, credits, memberships, waitlist sign-ups and review reminders.
  • Your place in community groups, and your access to content you bought.
  • Your support requests and the replies on them.
  • Notes coaches kept about you. In a coach's client list, your name and contact details are removed.
  • Messages you sent. The text is replaced with "[deleted]" and your name with "[Deleted User]", so the other person's conversation still makes sense.
  • Your name and contact details on questions you sent coaches about their courses.

What we keep, and why

Purchase, refund, booking and ticket records
We keep these for tax, accounting and payment dispute reasons. Your name and email on them are replaced with an anonymous ID. Amounts, dates and payment references stay as they were.
Payout records (coaches)
We keep these exactly as they were when the payout was made, including your email, because they are our accounting record of what we paid you.
Signed liability waivers
If you signed a waiver for a popup, we keep it in full and unchanged, including your name, as the legal record of your consent.
Some payment logs
A few related payment logs, such as records of card payment attempts, equipment rentals and payment disputes, are kept and still show your name or email.

We keep these records for as long as the law requires, and as long as we need them to resolve a dispute.

Card details are held by Square, our payment processor, not by Popcoach. Square keeps its own payment records under its own privacy policy.

Not deleted automatically yet

Deleting your account doesn't remove these yet. If you'd like them removed, email general@popcoach.io and we'll delete them.

  • Posts, comments, likes and reviews you shared on Popcoach.
  • Your course progress, quiz results, certificates and the access codes you entered.
  • Requests you sent to coaches, such as experience requests and requests to join a group.
  • Your notification settings.
  • Studio class records: your bookings, passes, memberships and any notes a studio keeps about you.
  • The device codes we use to send push notifications to your phone.
  • For coaches: your courses and uploaded course documents, community groups you run, certifications and verification documents, partner gym memberships, Popstudio bookings and your Studio.

If you're a coach

  • Your coach profile, services, popups and weekly hours are archived. They come off Popcoach, so nobody can see or book them.
  • Notes you wrote about clients, and your leads, are deleted.
  • You can't delete your account while you have an upcoming popup with tickets sold, upcoming bookings, or payouts we haven't sent yet. Cancel or finish those first, or email us and we'll help.

Questions

Email general@popcoach.io. Our Privacy Policy explains what we collect and how we use it.

Popcoach is run by POPCOACH LLC.